Nespelem Valley Electric Cooperative Inc (NVEC) recognizes that during these difficult times some of our members are experiencing financial hardship and may need financial assistance or extra time to pay their electric bills. In response to the crisis, NVEC has enacted the following temporary measures.

  • Nespelem Valley Electric Cooperative has put a temporary moratorium on disconnecting services to help our low income and vulnerable households during these trying times.
  • Nespelem Valley Electric Cooperative has also temporarily waived fees associated with late payments.

The office staff (Stephanie & Renee) at Nespelem Valley Electric Cooperative are available to be contacted at (509) 634-4571 to discuss payment plans and different potential financing options available to our members.

The NVEC office hours are as follows:

  • Monday through Thursday: 7 am to 5 pm
  • Friday: Closed
  • Saturday and Sunday: Closed

Residential Funding Sources – LIHEAP

Some NVEC members are qualified for support from the Low Income Home Energy Assistance Program (LIHEAP). The LIHEAP staff Nina and Cody can be contacted directly at:

Okanogan County Community Action Council (OCCAC)

Has money available to prevent loss of homes and rentals or shut offs due to past due payments on utility electric bills. They have money to help families who have been affected by COVID to pay utility bills

Call today at (509) 422-4041 or (877) 641-0101 or visit the OCCAC website.

Potential Funding Sources for Businesses Under the Cares ACT

  1. Paycheck Protection Program (PPP) – Sources for Business (SBA) Program
    • Congress created the program in March 2020 to help small businesses keep employees on their payrolls through nationwide closures amid the coronavirus pandemic.
    • The PPP is a combination loan and loan forgiveness program that many local businesses have been successful at obtaining funds from.
    • Negotiations are underway among lawmakers on how to get the smaller, hardest-hit businesses to tap into a second round of aid.

Utilities & Transportation Commission Contact Information

  1. The Utilities and Transportation Commission will serve as the single point of contact within state government for customers seeking energy bill assistance information: Utilities and Transportation Commission Consumer Hotline (888) 333-9882 or

We encourage our members to continue making payments on their electric bills and we thank all those who have been keeping current on their bills.

Governor Inslee’s Proclamation 20-23 and subsequent updates do not absolve members from paying their essential utility bills and Nespelem Valley Electric Cooperative Inc. encourages its members to reach out to the sources listed to help with the payment process during these trying times.

Please contact the NVEC office staff at (509) 634-4571 to discuss the options available.

Note: This page is posted in accordance with Proclamation 20-23.5 with a posting date of August 1st, 2020. The information was reviewed and approved for public display by the NVEC Board and General Manager.

  • Contact Us


    (509) 634-4571

    PO Box 31
    1009 F Street
    Nespelem, WA 99155

    Monday-Thursday: 7:00 a.m. to 5:00 p.m.
    Friday-Sunday: Closed